We collect and process the following types of data:
 

a) Business Identification & Contact Information
 

• Full name

• Company name

• Business email address

• Phone number

• Shipping/delivery address

• Country of registration

• Import license or legal documentation (if required)
   

b) Technical & Website Usage Data
 

• IP address

• Browser type and version

• Device type

• Pages visited, referral source, and time spent on site

• Cookies and analytics data

We use your information for the following legitimate business purposes:
 

• To respond to inquiries, quotation requests, or sample requests

• To verify legal eligibility to import Kratom

• To process and fulfill orders

• To comply with Thai export regulations and destination country laws

• To issue invoices and manage communication

• To analyze website performance and improve user experience
   

We do not use your data for marketing purposes or sell your information to third parties.

For individuals or entities located in the European Union, we process your data under the following lawful bases in accordance with the General Data Protection Regulation (GDPR):
 

• Consent – when you provide information via our website forms

• Contractual necessity – to fulfill your orders or service requests

• Legal obligation – for regulatory compliance and export documentation
   

Legitimate interest – to operate our business and prevent fraud

We only share your data with third parties when necessary to fulfill our contractual or legal obligations:
 

• Shipping and logistics providers (e.g., international couriers)

• Customs brokers or compliance agents, when documentation is required

• Government or regulatory bodies, upon valid legal request
   

All third-party partners are required to handle your data securely and confidentially.

Your data is securely stored using appropriate technical and organizational measures, including:
 

• Encrypted communication (SSL)

• Secure server infrastructure

• Internal access controls

• Regular system monitoring and data backups
   

We take all reasonable precautions to prevent unauthorized access, loss, or misuse of your data.

We retain your information only as long as necessary to:
 

• Maintain accurate business records

• Comply with legal or regulatory requirements

• Support ongoing transactions or communication
   

After this period, your data will be securely deleted or anonymized.

If you are located in the European Union, you have the right to:
 

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request a copy of your data (data portability)

• Withdraw consent at any time (where applicable)

We use basic cookies and analytics tools (e.g., Google Analytics) to understand website usage. You can modify your browser settings to disable cookies, though this may affect website functionality.

While U.S. data privacy laws vary by state and do not follow a centralized framework like the EU, we follow best practices to:
 

• Only collect business-related information

• Use data solely for service-related purposes

• Honor requests to review or delete data where reasonable

• Never sell your information to third parties

Our website may include links to third-party websites (e.g., shipping services or government pages). We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy as needed. All changes will be posted on this page with a revised effective date. Continued use of our website implies your acceptance of the updated policy.